Buying art online takes trust. ArtRepros.com wants you to be satisfied. On top of your legal rights we give a commercial 90-day guarantee from delivery.
Questions: support@artrepros.com. Customer service weekdays 9:00–18:00 China time, usually within 30 minutes to 12 hours.
For catalogue reproductions, EU/EEA consumers generally have 14 days from receipt to withdraw. Email us. Return shipping for a change of mind is yours unless mandatory law says otherwise. Customers outside the EU should rely on the 90-day guarantee below.
Paintings from your photo, instructions, or non-catalogue sizes are made to your specification and are usually excluded from cooling-off. We send a photo of the finished work before shipping and do not ship without your approval. Statutory rights and the 90-day guarantee still apply.
Contact us before returning anything. This guarantee is in addition to your legal rights.
If the painting is defective, damaged in transit, or not what you ordered, email photos. Return shipping is then on us. Slight variations in brushwork and colour are part of hand painting, not a defect.
You may cancel at no charge until the order ships. After the dispatch notice, cooling-off or the guarantee applies. If custom work has already started, part of the deposit may be kept for work done.
This sits alongside our terms of sale.